Help us to get it right!
We need to work with all of our customers to improve our services. To help us do this, we record all of our complaints.
If you are unhappy with the standard of service that you have received from us, we need you to tell us by completing the form below. We will do everything we can to resolve your complaint, by putting things right and making sure that the problem doesn’t happen again. Most complaints are resolved informally.
We will let you know that we have received your form, and will normally reply within 20 working days, detailing the outcome of the investigation. Some complaints may take longer, in which case we will let you know and keep you up to date on what we are doing.
For details on how we use the personal information you provide on this form, please visit www.nelson.ac.uk/about-us/privacy-policy/
Any complaints against the actions of the Corporation or its Members should be referred to the Clerk to the Board of Corporation, Debbie Corcoran, in the first instance. Click to download our Board_Complaints_Procedure. If you wish to proceed with a complaint, please complete the Board Complaints Form.
If, following investigation, in accordance with the College Complaints procedure, satisfaction is not received such complaints can be directed to the Skills Funding Agency.
